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https://repositorio.ucm.edu.co/handle/10839/2608Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.advisor | Sepúlveda Vargas, Erik Marcelo | spa |
| dc.contributor.author | Moreno Cuesta, Lucy | spa |
| dc.contributor.author | Blandón Manyoma, Irina Milena | spa |
| dc.contributor.author | Aguilar Rentería, Zaida Vanesa | spa |
| dc.contributor.author | Serna Córdoba, Indira | spa |
| dc.date.accessioned | 2019-08-20T13:46:44Z | spa |
| dc.date.available | 2019-08-20T13:46:44Z | spa |
| dc.date.issued | 2019 | spa |
| dc.identifier.uri | https://repositorio.ucm.edu.co/handle/10839/2608 | spa |
| dc.description.abstract | Toda empresa que desea permanecer en el mercado, que se propone crecer y ser exitosa debe saber con precisión ¿quién es su cliente?, conocerlo, mantenerlo y fidelizarlo. Si se descuida uno de estos cuatro aspectos se incrementa el riesgo de desaparecer. | spa |
| dc.format.mimetype | application/pdf | spa |
| dc.language.iso | spa | spa |
| dc.publisher | Universidad Católica de Manizales | spa |
| dc.rights | info:eu-repo/semantics/openAccess | spa |
| dc.rights.uri | https://creativecommons.org/licenses/by-nd/4.0/ | spa |
| dc.source | Universidad Católica de Manizales | spa |
| dc.source | RI-UCM | spa |
| dc.title | Diagnóstico de la presentación del servicio al cliente en el laboratorio CEDICLINICO de la ciudad de Quibdó, para la implementación de estrategias de mejora | spa |
| dc.publisher.faculty | Facultad de Administración | spa |
| dc.rights.accessrights | http://purl.org/coar/access_right/c_abf2 | spa |
| oaire.accessrights | http://purl.org/coar/access_right/c_abf2 | spa |
| oaire.version | http://purl.org/coar/version/c_b1a7d7d4d402bcce | spa |
| thesis.degree.discipline | Facultad de Administración. Especialización en Gerencia de la Calidad | spa |
| thesis.degree.grantor | Universidad Católica de Manizales | spa |
| thesis.degree.level | Especialización | spa |
| thesis.degree.name | Especialista en Gerencia de la Calidad | spa |
| dc.publisher.place | Manizales | spa |
| dc.rights.creativecommons | https://creativecommons.org/licenses/by-nd/4.0/ | spa |
| dc.subject.proposal | Servicio al cliente | spa |
| dc.subject.proposal | Calidad de los servicios de salud | spa |
| dc.type.coar | http://purl.org/coar/resource_type/c_46ec | spa |
| dc.type.driver | info:eu-repo/semantics/bachelorThesis | spa |
| dc.type.hasversion | http://purl.org/coar/version/c_ab4af688f83e57aa | spa |
| dc.type.local | Tesis/Trabajo de grado - Monografía - Especialización | spa |
| dc.type.redcol | https://purl.org/redcol/resource_type/TP | spa |
| Appears in Collections: | Especialización en Gerencia de la Calidad | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Lucy Moreno Cuesta.pdf | 297.06 kB | Adobe PDF |  View/Open |
This item is licensed under a Creative Commons License
