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https://repositorio.ucm.edu.co/handle/10839/3178| Title: | Determinación del clima organizacional y la percepción de la calidad de los servicios de salud que ofrece la Clínica Vascular de Cali durante el primer y segundo semestre del 2020 |
| Authors: | Escobar Diaz, Victoria Eugenia Córdoba Gutiérrez, Georgina Carolina del Mar Portilla Rojas, Leydy Tatiana Rivera Andrade, Lucy Yanet |
| Advisor: | Rincón Sánchez, Angelica María |
| Keywords: | Clima laboral Percepción Motivación Líder Calidad de servicio Satisfacción |
| Keywords: | Working environment Perception Motivation Leader Quality Of Service Satisfaction |
| Publisher: | Universidad Católica de Manizales |
| Abstract(esp): | El clima organizacional dentro de las instituciones de salud y la satisfacción del paciente se utilizan para evaluar y mejorar la calidad de los servicios de salud Determinar del clima organizacional y la percepción de la calidad de los servicios de salud que ofrece la Clínica Vascular de Cali durante el primer y segundo semestre del 2020. Tiene como objetivo determinar la relación entre clima Organizacional y la percepción de la calidad de los servicios de salud en la institución prestadora |
| Abstract(eng): | The organizational climate within health institutions and patient satisfaction are used to assess and improve the quality of health services. Determine the organizational climate and the perception of the quality of the health services offered by the Cali Vascular Clinic during the first and second semester of 2020. It aims to determine the relationship between Organizational climate and the perception of the quality of the health services health in the provider institution |
| URI: | https://repositorio.ucm.edu.co/handle/10839/3178 |
| Appears in Collections: | Especialización en administración de la salud |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Determinacion_clima_organizacional_percepcion_calidad_servicios_salud_ofrece_Clínica Vascular_Cali_durante_primer_segundo_semestre_2020.pdf | Texto Completo | 1.89 MB | Adobe PDF |  View/Open |
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