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https://repositorio.ucm.edu.co/handle/10839/3180Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.advisor | Rincón Sánchez, Angelica María | - |
| dc.contributor.author | Barrera Duarte, Fabio Raúl | - |
| dc.contributor.author | Buriticá Duque, María Eugenia | - |
| dc.contributor.author | Patiño Moreno, Jessica Marcela | - |
| dc.contributor.author | Penna Urbano, Luis Ángel | - |
| dc.contributor.author | Valencia López, Carolina | - |
| dc.date.accessioned | 2021-06-09T15:21:32Z | - |
| dc.date.available | 2021-06-09T15:21:32Z | - |
| dc.date.issued | 2020 | - |
| dc.identifier.uri | https://repositorio.ucm.edu.co/handle/10839/3180 | - |
| dc.description.abstract | Este estudio se realizó con el objetivo de determinar la relación entre clima organizacional y la percepción de la calidad de los servicios de salud en la ESE Norte 2 – Hospital Niña María de Caloto – Cauca en el año 2020, fue un estudio de tipo transversal analítico, ejecutado durante el segundo semestre de 2020, la población estudio estuvo conformado para el clima organizacional de 61 colaboradores de la empresa entre personal administrativo y asistencial para la percepción de la calidad participaron 376 usuarios, para ello se aplicaron los instrumentos de medición de OPS para clima organizacional y modelo SERVQUAL para percepción de calidad en salud. Los resultados indican la relación directa del clima organizacional con la satisfacción y percepción del usuario, puesto que esto influyó positiva o negativamente en la atención que se brindó a los usuarios, por lo cual es considerado uno de los elementos claves en el éxito de la institución de salud | spa |
| dc.format.extent | 79 páginas | spa |
| dc.format.mimetype | application/pdf | spa |
| dc.language.iso | spa | spa |
| dc.publisher | Universidad Católica de Manizales | spa |
| dc.rights | info:eu-repo/semantics/openAccess | spa |
| dc.rights.uri | https://creativecommons.org/licenses/by-nd/4.0/ | spa |
| dc.source | Universidad Católica de Manizales | spa |
| dc.source | RI-UCM | spa |
| dc.title | Clima organizacional y percepción de la calidad de los servicios de salud en la ESE norte 2 Hospital “Niña María” de Caloto Cauca | spa |
| dc.publisher.faculty | Facultad de Salud | spa |
| dc.rights.accessrights | http://purl.org/coar/access_right/c_abf2 | spa |
| oaire.accessrights | http://purl.org/coar/access_right/c_abf2 | spa |
| oaire.version | http://purl.org/coar/version/c_b1a7d7d4d402bcce | spa |
| thesis.degree.discipline | Facultad de Salud. Especialización en Administración de la Salud | spa |
| thesis.degree.grantor | Universidad Católica de Manizales | spa |
| thesis.degree.level | Especialización | spa |
| thesis.degree.name | Especialista en Administración de la Salud | spa |
| dc.description.abstracteng | This study was carried out with the objective of determining the relationship between organizational climate and the perception of the quality of health services in ESE Norte 2 - Hospital Niña María de Caloto - Cauca in 2020, it was an analytical cross-sectional study , executed during the second semester of 2020, the study population consisted for the organizational climate of 61 employees of the company, including administrative and healthcare personnel for the perception of quality, 376 users participated, for this the PAHO measurement instruments were applied to organizational climate and SERVQUAL model for the perception of quality in health. The results indicate the direct relationship of the organizational climate with the satisfaction and perception of the user, since this positively or negatively influenced the attention provided to the users, which is why it is considered one of the key elements in the success of the institution. of health | spa |
| dc.publisher.place | Manizales | spa |
| dc.rights.creativecommons | https://creativecommons.org/licenses/by/4.0/ | spa |
| dc.subject.keyword | Organizational climate | spa |
| dc.subject.keyword | Health services | spa |
| dc.subject.keyword | Medical care | spa |
| dc.subject.proposal | Clima organizacional | spa |
| dc.subject.proposal | Servicios de salud | spa |
| dc.subject.proposal | Atención médica | spa |
| dc.type.coar | http://purl.org/coar/resource_type/c_f744 | spa |
| dc.type.driver | info:eu-repo/semantics/bachelorThesis | spa |
| dc.type.hasversion | http://purl.org/coar/version/c_b1a7d7d4d402bcce | spa |
| dc.type.local | Tesis/Trabajo de grado - Monografía - Especialización | spa |
| Appears in Collections: | Especialización en administración de la salud | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Clima_organizacional_percepcion_calidad_servicios_salud_ESE_Norte_2_Hospital_Niña Maria_Caloto_Cauca.pdf | 1.55 MB | Adobe PDF |  View/Open |
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