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https://repositorio.ucm.edu.co/handle/10839/4074| Title: | Clima organizacional y percepción de calidad de los servicios de salud en la ESE David Molina Muñoz |
| Authors: | Pino Muñoz, Eidali Perdomo Muñoz, Dunia Yofanna Almario Agudelo, Yulieth Yubeli |
| Advisor: | Román Marín, Richard Nelson |
| Keywords: | Servicios Hospitalarios Atención Médica Clima organizacional Calidad de los servicios de salud |
| Keywords: | Hospital services Medical attention Organizational climate Quality of health services |
| Publisher: | Universidad Católica de Manizales |
| Abstract(esp): | El clima organizacional es definido por una serie de características objetivas y relativamente perdurables en la organización y que pueden intervenir en aspectos laborales, tales como el comportamiento individual, los estilos de dirección, las normas, políticas y, de manera general, en el sistema organizacional de la institución Es Importante mencionar también que la calidad en el sector salud, radica en la satisfacción del cliente, basado en su juicio frente a la prestación del servicio que brinda una institución, pues esta se considera como uno de los pilares fundamentales en la competitividad |
| Abstract(eng): | The organizational climate is defined by a series of objective characteristics and relatively enduring in the organization and that can intervene in labor aspects, such as individual behavior, management styles, norms, policies and, in general, in the organizational system of the institution. It is also important to mention that the quality in the health sector, lies in customer satisfaction, based on their judgment against the provision of the service provided by an institution, as this is considered one of the fundamental pillars of competitiveness |
| URI: | https://repositorio.ucm.edu.co/handle/10839/4074 |
| Appears in Collections: | Especialización en administración de la salud |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| PinoMuñozEidali_2023__EAS.TG.pdf | Texto Completo | 2.95 MB | Adobe PDF |  View/Open |
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