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https://repositorio.ucm.edu.co/handle/10839/3404| Title: | Clima organizacional y percepción externa de la calidad de la atención, en la ESE centro 1 punto de atención Piendamo. primer semestre del 2021 |
| Authors: | Aguilar Marín, Beatriz Eugenia Pizano Portilla, Viviana Mercedes Melenje Muñoz, Salomón Tafur Calambás, Yimi Alonso Quinayás Rengifo, Diana Marcela |
| Advisor: | Peña López, Paula Andrea |
| Keywords: | Clima organizacional Servicios hospitalarios Personal de salud Servicios hospitalarios |
| Keywords: | Organizational climate Hospital services Health personnel Hospital services |
| Publisher: | Universidad Católica de Manizales |
| Abstract(esp): | En el presente estudio se determinó la relación entre clima organizacional y la percepción externa de la calidad de los servicios de salud prestados en la ESE Centro 1 punto de atención Piendamó en el departamento del cauca , para ello se midió la percepción de los colaboradores frente a las áreas críticas del clima organizacional, posteriormente se describió la percepción de los clientes frente a las dimensiones de calidad, para finalmente establecer la relación entre las áreas críticas del clima organizacional y las dimensiones de calidad del servicio. |
| Abstract(eng): | In the present study, the relationship between the organizational climate and the external perception of the quality of the health services provided in the ESE Center 1 point of care Piendamó in the department of Cauca was determined. the critical areas of the organizational climate, subsequently the perception of the clients regarding the quality dimensions was described, to finally establish the relationship between the critical areas of the organizational climate and the service quality dimensions. |
| URI: | https://repositorio.ucm.edu.co/handle/10839/3404 |
| Appears in Collections: | Especialización en administración de la salud |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Clima_organizacional_percepcion_externa_calidad_atencion_ESE_centro_1_punto_atencion_Piendamo_primer_semestre_2021.pdf | Texto Completo | 960.1 kB | Adobe PDF |  View/Open |
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