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https://repositorio.ucm.edu.co/handle/10839/3432| Title: | Diagnóstico sobre la implementación del sistema de gestión de calidad del centro de servicios compartidos de Emssanar Mutual . |
| Authors: | Hernández, Stefany Álvarez Perdomo Cuellar, Laura Vanessa |
| Advisor: | Mejía Villa, Juan Manuel |
| Keywords: | Calidad, implementación Organización internacional de Normalización (ISO) Sistema de Gestión de Calidad (SGC |
| Keywords: | Quality, Implementation International Organization for Standardization (ISO) Quality Management System (QMS |
| Publisher: | Universidad Católica de Manizales |
| Abstract(esp): | La calidad es un concepto inherente a la misma esencia del ser humano. Desde los mismos orígenes del hombre, éste ha comprendido que el hacer las cosas bien y de la mejor forma posible le proporciona una ventaja competitiva sobre el entorno con el cual interactúa. (Cubillos Rodríguez, 2009 ) Teniendo en cuenta esta razón, la Organización internacional de Normalización (ISO) por medio de la NTC ISO 9001:2015 plantea la importancia de adoptar dentro de las organizaciones el sistema de gestión de calidad |
| Abstract(eng): | Quality is a concept inherent to the very essence of the human being. From the very origins of man, he has understood that doing things well and in the best possible way gives him a competitive advantage over the environment with which he interacts. (Cubillos Rodriguez, 2009) Taking this into account, the International Organization for Standardization (ISO) through the NTC ISO 9001: 2015 raises the importance of adopting the quality management system within organizations |
| URI: | https://repositorio.ucm.edu.co/handle/10839/3432 |
| Appears in Collections: | Especialización en Gerencia de la Calidad |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Diagnostico_implementacion_sistema_gestion_calidad_centro_servicio_compartidos_Emssanar_Mutual.pdf | Texto Completo | 559.72 kB | Adobe PDF |  View/Open |
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