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https://repositorio.ucm.edu.co/handle/10839/3471| Title: | Propuesta de mejora de la calidad del servicio al cliente en las áreas de ventas y servicios de la empresa Mabs By Gabs |
| Authors: | Sarmiento Berrio, Juan Pablo |
| Advisor: | Toro Mejía, Guillermo Hernán |
| Keywords: | Calidad del servicio al cliente ISO 9001de 2015 Satisfacción del cliente |
| Keywords: | Quality of customer service ISO 9001 of 2015 Customer satisfaction |
| Publisher: | Universidad Católica de Manizales |
| Abstract(esp): | En la actualidad, Mabs by Gabs se ha posicionado en el mercado huilense como uno de los centros de distribución de maquillaje más importantes del departamento, caracterizándose por tener un amplio portafolio de productos de excelente calidad dentro de su organización. Adicionalmente, esta organización presta servicios integrales de belleza, tales como manicura y pedicura, pestañeria, cejas, spa, barbería y peluquería, además de contar con un espacio multimarca y dos restaurantes dentro de sus instalaciones. |
| Abstract(eng): | Currently, Mabs by Gabs has positioned itself in the Huila market as one of the most important makeup distribution centers in the department, characterized by having a broad portfolio of excellent quality products within its organization. Additionally, this organization provides comprehensive beauty services, such as manicures and pedicures, eyelashes, eyebrows, spa, barbershop and hairdresser, in addition to having a multi-brand space and two restaurants within its facilities. |
| URI: | https://repositorio.ucm.edu.co/handle/10839/3471 |
| Appears in Collections: | Especialización en Gerencia de la Calidad |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Propuesta_mejora_calidad_servicio_cliente_áreas_ventas_servicios_empresa_Mabs_By_Gabs.pdf | Texto Completo | 402.87 kB | Adobe PDF |  View/Open |
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