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https://repositorio.ucm.edu.co/handle/10839/3610| Title: | Clima organizacional y percepción de los servicios de salud mental en la Fundación Centro de Psicología Clínica y de Familia “Anita” |
| Authors: | Patiño Rico, Jeanine J. Jaramillo Isaza, Fabián Cano Henao, Fabio Andrés González Escobar, Ana María |
| Advisor: | Rivera Rosero, Vanesa Mercedes |
| Keywords: | Clima organizacional Administración de los servicios de salud Gestión del talento humano |
| Keywords: | Organizational climate Health Services Administration Human talent management |
| Publisher: | Universidad Católica de Manizales |
| Abstract(esp): | La percepción de la calidad en los servicios, así como el clima organizacional en las instituciones prestadoras de salud desempeña una función esencial en el sistema actual, sin embargo, estos componentes se han visto afectados por múltiples factores tanto internos como externos. Gracias a estos procesos investigativos es posible conocer la percepción de los usuarios y trabajadores, y generar un análisis que permita mejorar los servicios y atención prestada impactando en oportunidades de mejora identificadas. |
| Abstract(eng): | The perception of the quality of the services, as well as the organizational climate in the health-providing institutions, plays an essential role in the current system, however, these components have been affected by multiple factors, both internal and external. Thanks to these investigative processes, it is possible to know the perception of users and workers, and generate an analysis that allows improving the services and care provided, impacting on identified improvement opportunities. |
| URI: | https://repositorio.ucm.edu.co/handle/10839/3610 |
| Appears in Collections: | Especialización en administración de la salud |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Jeanine_Patiño_Rico_2021.pdf | Texto Completo | 1.09 MB | Adobe PDF |  View/Open |
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